Access to testing for those who are symptomatic:
Firstly try the national routes via the website: www.gov.uk/get-coronavirus-test
Or ring 119
If you continue to have problems getting through, or the offer is not practical, e.g. the test offered is a long distance travel, then use the following email address to request a test: firstname.lastname@example.org which may help.
This offer is for households where there is a child 0-19 who is attending early years setting, school or further education.
It is also able to be used by school staff.